BetterHelp Reviews (2024) | Our Experience - Everyday Health

Our reviews team also looked at customers' experiences with this mental health platform, checking both the Better Business Bureau (BBB) and Trustpilot.

Positive BetterHelp Reviews From Real People

At the time this article was published, BetterHelp had 4.06 out of 5 stars from the BBB. It's an accredited company but currently does not have a BBB rating. According to the BBB, they will not rate companies if there is an ongoing review or update on a business, or if they have insufficient information. BetterHelp had addressed 173 complaints over the last 12 months.

Positive customer reviews of BetterHelp on the BBB mention the easy-to-use app, that it was simple to switch therapists, and the ability to make appointments that fit with their schedule.

On Trustpilot, BetterHelp gets 4.6 out of 5 stars, with over 5,000 customer reviews at the time this article was published. Many BetterHelp therapist reviews are positive and note excellent customer service and satisfaction.

"Great easy-to-use app. Was very fortunate to find a wonderful therapist to work with. Love the convenience of having after-work and weekend appointments."

— INES T., VERIFIED CUSTOMER (REVIEW FROM BBB.ORG)

"BetterHelp made it so easy to register and find a suitable therapist, and customer services were very quick to reply and willing to help. My therapist was really easy to connect with, she was non-judgmental and very empathic. I would recommend this service to anyone in need of a good listener, tools to tackle low mood and low self-esteem."

— ASIYA Z., VERIFIED CUSTOMER (REVIEW FROM BBB.ORG)

"The first therapist I was seeing incorporated a method that was creating more frustration for me than it was solving. BetterHelp allowed me to easily switch therapists, and I found one that makes me feel heard and validated and is helping me. I'm very happy with this service and would very much recommend this site as a source of help."

— CHELSEA F., VERIFIED CUSTOMER (REVIEW FROM TRUSTPILOT.COM)

Negative BetterHelp Reviews From Real People

Many negative customer reviews of BetterHelp on the BBB refer to billing issues, subscription prices, and lack of contact with therapists. Some customers complain about difficulties connecting with customer service due to the lack of phone support. There are also complaints about counselors canceling appointments at the last minute.

On Trustpilot, negative reviews mention billing problems and difficulty connecting with therapists. There are also complaints about the BetterHelp app not working properly.

"No customer service available. Took $64 out of my HSA without any counseling service provided. Canceled subscription before appointment and canceled appointment. I would like a refund but I haven't been able to reach anyone."

— MARY H., VERIFIED CUSTOMER (REVIEW FROM BBB.ORG)

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